AI-powered customer service, delivered as a service.
Your business keeps moving.Magise takes care of the conversation.
Connect your channels and the information your business runs on. Magise answers customers and handles what you authorize, so you don't have to chase every message.
Early access.
Illustrative demonstration
It doesn't end with an answer.
When a request needs action, Magise follows the case through, inside your business rules.
Illustrative example
The customer writes
Do you have the Alba jacket in M?
What Magise checks and does
- Done: Sample catalog checked
- Done: Alba jacket, size M: available
What Magise replies
Yes, it's available in M. Want me to send the measurements so you can check how it fits?
Outcome: ResolvedQuestion answered with catalog information.
Examples use fictional data. Actions depend on the integrations and permissions enabled.
Connect. Agree. We take it from here.
Connect
Your channels and the information we need to help your customers.
Planned channels
- Web chat
Business information
- Catalog
- Orders
- Policies
Agree
You review examples and define what Magise can resolve and what needs your approval.
Sample scope
- Check the catalogMagise resolves it
- Change an address before shippingMagise resolves it
- Accept a return past the windowNeeds your approval
We take it from here
Magise handles requests within that scope and shows you the exceptions that need a decision.
Sample exception
Return past the window
- Case prepared with the reason and the history.
- Waiting for the decision of the person in charge.
Pending authorization
Planned channels. Availability depends on the product stage and each platform's permissions.
Delegating isn't giving up control.
You set the rules. Magise works inside them.
Your business defines the rules.
What gets answered, what gets handled and what does not.
Every action depends on permissions.
Magise only does what you enabled.
Cases are recorded.
Each case keeps a record of what was asked and what was done.
Exceptions reach the right person.
With the context and the reason for stepping in.
One example, two paths
Magise can resolve
- Tell a customer if size M is in stock
- Change the address on an order that hasn't shipped
Your business decides
- Accept a return past the window
Frequently asked questions
Is it a chatbot I have to set up?
It's not a tool you build yourself. The idea is that you hand off customer service: the start is guided and you approve the rules before Magise begins to answer.
What information does it need?
Your business sources, your policies and the systems that matter for the job, depending on the scope we agree on. You do not need to connect everything on day one.
What happens if it can't resolve something?
It hands the case to the person you designate, with the context and the reason it needs a decision. It does not improvise outside the approved rules.
Can I use Magise already?
Not yet. We're building the service and taking early-access requests. Availability is confirmed case by case.
Does Magise replace all my systems?
No. The idea is to connect with the information and systems needed to help customers, not to replace them.
Your next conversation could be in our hands.
Tell us how you handle customers today and what you'd like to stop doing by hand.
We're building the service and taking early-access requests.